Customer Service



Information :
At Groupe Dentachrome, we know that customers are the key to our success. To constantly improve the special business relationships we have forged over the last 25 years, our Customer Service Department is always standing by to help. Call us if

  • You need information on the lab work we do so you can provide your patients with the best possible service.
  • You need information on the products and techniques we use.
  • You have a comment to make. Feel free to contact our Customer Service Department at 1-800-463-5764, and we will do everything we can to get back to you as soon as possible.


Inquiries

Payment Methods :
At the end of every month, we send you an account statement indicating all your transactions. We accept payments by cheque, Visa, and MasterCard.

By cheque : Please include the stub from your account statement and clearly indicate the name of the laboratory.

By Visa or MasterCard : Call us today to sign up for our automatic, end-of-the-month payment plan, and take advantage of your credit card's rewards program. Contact our Accounting Department at the Quebec City lab at 1-800-463-5764 for an authorization form.

Shipping :
Each of our labs covers round-trip shipping charges (via PUROLATOR only) for Quebec-based customers.
  • Want to send a package to Dentachrome Québec (4715 rue Des Réplats, suite 170)

    a) If you live in the Quebec City area, call our receptionist at (418) 626-8888 and our courier will pick up your package.

    b) If you live outside the Quebec City area, call PUROLATOR at 1-888-744-7123 and bill the shipping fees to our account.

  • Want to send a package to Dentachrome Nordelec (1751, rue Richardson, Montréal)

    a) If you live in the Montreal area, call our receptionist at (514) 343-4342 and our courier will pick up your package.

    b) If you live outside the Montreal area, call PUROLATOR at 1-888-744-7123 and bill the shipping fees to our account.

  • Want to send a package to Dentachrome Victoria (6995 rue Victoria, Montréal)

    a) If you live in the Montreal area, call our receptionist at (514) 735-5156 and our courier will pick up your package.

    b) If you live outside the Montreal area, call PUROLATOR at 1-888-744-7123 and bill the shipping fees to our account.

    Learn more about the variety of services we offer, including
    • Free personalized lab quotes
    • Equipment rental (torque controllers, bridge removers, and bonding kits)
    • Our new technologies
    • Technical phone support